Refund policy
Return Policy
All Sales Are Final
Thank you for shopping with us! Please note that all sales are final. We do not accept returns, exchanges, or refunds on any purchases.
Important Points to Remember:
-
No Returns or Exchanges: Due to the nature of our products, we do not offer returns or exchanges. All sales are final.
-
Product Issues: If you receive a damaged or defective product, please contact our customer service team within 7 days of receipt. We will review your case and, if applicable, provide a replacement or issue a store credit.
-
Order Confirmation: Once an order is placed, you will receive a confirmation email with the details of your purchase. Please review this information carefully and ensure that all details are correct before completing your order.
-
Incorrect or Missing Items: If there is an error with your order (e.g., incorrect or missing items), please contact us within 7 days of receipt. We will investigate and resolve the issue as quickly as possible.
-
Contact Us: For any questions or concerns regarding your order, please reach out to our customer service team at primezonecanada@gmail.com
-
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. -
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at primezonecanada@gmail.com.
We appreciate your understanding and thank you for your business.